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General Terms and Conditions (GTC)

1. Scope of Application

These General Terms and Conditions (GTC) apply to all business relationships between Silent Guard GmbH, Viecht 104, 4693 Desselbrunn, Austria (hereinafter "we" or "us"), and our customers. The version of the GTC valid at the time of the conclusion of the contract is decisive. These GTC apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "customer") concludes with us. The inclusion of any own conditions of the customer is hereby contradicted, unless otherwise agreed.

2. Conclusion of Contract

Contracts are concluded by ordering through our online shop (https://silentguard.at/), by email or by phone. By placing the order, the customer makes a binding offer to contract. The contract is concluded with our order confirmation or the delivery of the goods. The customer can submit the offer via the integrated online order form in the online shop. In doing so, the customer, after placing the selected goods in the virtual shopping cart and completing the electronic ordering process, submits a legally binding offer to contract regarding the goods contained in the shopping cart by clicking the button that completes the ordering process. Furthermore, the customer can also submit the offer by phone, email, post, or via the online contact form.

3. Right of Withdrawal

Consumers are generally entitled to a right of withdrawal. The period for withdrawal is 14 days from receipt of the goods. Customers can revoke their order within this period without giving any reasons. Further information on the right of withdrawal can be found in the withdrawal instruction, which is provided to the customer upon ordering. Returns must be made in perfect condition. The customer bears the costs of the return. There is no right of return for businesses.

4. Prices and Payment Terms

Unless otherwise stated in the product description of the seller, the prices quoted are total prices, inclusive of the statutory value-added tax. Any additional delivery and shipping costs will be specified separately in the respective product description.

For large orders, a deposit of 30% of the purchase price is required. The payment period is 14 days from receipt of the invoice. In case of late payment, default interest and reminder fees will be charged. The payment options will be communicated to the customer in the online shop. If advance payment by bank transfer is agreed, the payment is due immediately after the contract is concluded.

5. Delivery and Shipping Terms

We offer shipping and self-collection of the goods. The shipping costs are borne by the buyer. Delivery times are non-binding unless a delivery date has been firmly promised. In case of delivery delays, we will inform the customer immediately. Delivery will take place within the delivery area specified by the seller to the delivery address provided by the customer. If the delivery of the goods fails for reasons attributable to the customer, the customer bears the reasonable costs incurred by the seller.

6. Retention of Title

The delivered goods remain our property until full payment is made.

7. Liability for defects (Warranty)

Unless otherwise stated in the following provisions, the regulations of statutory liability for defects apply. Deviating from this, in the case of contracts for the delivery of goods:

If the customer acts as an entrepreneur, the seller has the choice of the type of subsequent performance;

  • the limitation period for defects for new goods is one year from the delivery of the goods;
  • for used goods, the rights and claims due to defects are excluded.
  • The limitation period does not restart if a replacement delivery is made within the framework of liability for defects.
  • The liability limitations and time reductions regulated above do not apply
  • to claims for damages and reimbursement of expenses by the customer,
  • in the event that the seller has fraudulently concealed the defect,
  • for goods that have been used in accordance with their usual purpose for a construction and have caused its defects,
  • for any existing obligation of the seller to provide updates for digital products, in contracts for the delivery of goods with digital elements.

Furthermore, it applies to entrepreneurs that the statutory limitation periods for any existing statutory recourse claims remain unaffected.

If the customer acts as a consumer, they are requested to report delivered goods with obvious transport damage to the carrier and to inform the seller of this. If the customer does not comply, this has no effect on their statutory or contractual warranty claims.

8. Special conditions for the processing of goods

If the seller is obligated under the content of the contract to provide not only the delivery of goods but also the processing of the goods according to specific requirements of the customer, the customer must provide the seller with all necessary content for processing, such as texts, images or graphics in the file formats, formatting, image and file sizes specified by the seller, and grant him the necessary usage rights for this. The customer is solely responsible for the acquisition and rights procurement of these contents.

9. Redemption of promotional vouchers

Vouchers, which are issued free of charge by the seller as part of promotional campaigns with a specific validity period and which cannot be purchased by the customer (hereinafter referred to as “promotional vouchers”), can only be redeemed in the seller's online shop and only within the specified period. Individual products may be excluded from the voucher promotion if a corresponding restriction arises from the content of the promotional voucher.

10. Redemption of gift vouchers

Vouchers, which can be purchased through the seller's online shop (hereinafter referred to as “gift vouchers”), can only be redeemed in the seller's online shop unless otherwise stated in the voucher.

11. Applicable law

The law of the Republic of Austria applies. The court of jurisdiction for all disputes arising from this contract is the Regional Court of Wels. This choice of law applies only insofar as protection granted is not removed by mandatory provisions of the law of the state, in which the consumer has his habitual residence.

12. Alternative Dispute Resolution

The EU Commission provides a platform for online dispute resolution at the following link: https://ec.europa.eu/consumers/odr. This platform serves as a contact point for the out-of-court resolution of disputes arising from online purchase or service contracts in which a consumer is involved. The seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Status: 25.01.2025