Shipping

We place great importance on fast and reliable delivery. Here you will find all the important information regarding shipping.  

What are the shipping costs?

📦 Austria:

• Free shipping for orders over 100 €
• Below that, shipping costs will be calculated by post..

📦 Germany:

• Free shipping for orders over 130 €
• Below that, shipping costs will be calculated by post..

📦 EU + Switzerland:

• Shipping costs are automatically calculated via UPS..

How long does shipping take?

We process orders as quickly as possible. The delivery time is usually:

• Austria: 2–4 business days
• Germany: 4–8 business days
• EU + Switzerland: 5-10 business days

Returns

Can I return my order?

Yes, you can return your order within 14 days of receipt.

Who bears the costs for the return?

The customer bears the costs for the return shipping. Please ensure that the goods are securely packaged.

How is the refund processed?

As soon as we have checked the goods, you will receive the purchase amount back to your original payment method within a few days.

What can I do if the refund amount is incorrect?

If we have allegedly refunded an incorrect amount, please contact our customer service. Please provide the relevant order number, any reference number regarding your invoice, and the name under which you placed the order. This helps us find a straightforward solution as quickly as possible.

If you have any further questions, feel free to contact us! 😊